FAQ

  • What materials are used in Sohvii jewelry?
    We use cultured freshwater pearls, sustainable 92.5 sterling silver, and high-grade cubic zirconia. each selected for its beauty, purity, and lasting quality.

 

  •  What is 92.5 silver?
     92.5 silver, also known as sterling silver, is made of 92.5% pure silver and 7.5% other metals (usually copper) for added strength and durability.

 

  • Are Sohvii pearls real?
    Yes. Every pearl is a genuine, cultured freshwater pearl, carefully chosen for its lustre, shape, and elegance. Selection is based on SSSLC Standards.

 

  • Is Sohvii jewelry hypoallergenic?
    Absolutely. Our 92.5 sterling silver is Nickel-free/Cadmium-free and safe for sensitive skin.

 

  • Will my silver jewelry tarnish?
    Yes, sterling silver can tarnish over time, especially when exposed to air, moisture, or chemicals. But with proper care, it can stay shiny for years.

 

  • How do I care for my Sohvii jewelry?
    Store it in a soft pouch, avoid contact with chemicals or perfumes, and gently wipe with a clean cloth after use to maintain its shine.

 

  • Can I wear Sohvii pieces daily?
    Yes, our jewelry is designed for everyday wear but like all fine pieces, a little care goes a long way.

 

  • Does Sohvii offer customizations?
    At this time, we offer limited customization. For special requests, please contact us directly and we’ll do our best to assist you.

 

  • How is Sohvii committed to ethical practices?
    From responsibly sourced pearls to transparent processes, integrity is at the heart of everything we create.

 

  • Why do my pearls look slightly different from the photos?
    Freshwater pearls are naturally unique. Slight variations in shape, colour, and size are signs of authenticity not flaws.

 

  • Do you ship internationally?
    Currently, we ship across India. For international requests, please reach out to our team. You can write to us at info@sohvii.com or WhatsApp +91 9324954746 or DM us on Instagram

 

  • What if my jewelry arrives damaged?
    In the rare case of damage, please contact us within 48 hours of delivery and we’ll arrange a replacement or refund as per our policy.

 

  • Where can I reach Sohvii for queries or support?
    You can write to us at info@sohvii.com or WhatsApp +91 9324954746 or DM us on Instagram we’re here to help!