Privacy Policy

Sohvii – Website Legal & Privacy Policy 

 

1. Terms & Conditions

By accessing or using the Sohvii website (owned by Gunjan Jewels Pvt. Ltd.), you agree to be bound by the terms outlined below:

● You must be at least 18 years of age to use this website.

● Prices and availability of products are subject to change without notice.

● We reserve the right to refuse or cancel any order at our discretion.

● All product descriptions and images are as accurate as possible, but variations may occur.

● Unauthorized use of content, images, or designs is strictly prohibited.

● We may modify these terms at any time without prior notice.

● Any misuse, fraud, or abuse of the website may lead to legal action.

● These terms are governed by and construed in accordance with the laws of India.

● Jurisdiction will lie exclusively with the courts of Mumbai, Maharashtra.

 

2. Cancellation Policy

● Orders may be cancelled by the customer before dispatch by contacting our Customer Service team.

● Cancellations are subject to approval. In case of prepaid orders, any cancellation may be subject to deduction of payment gateway charges.

● Once the order is dispatched, cancellation is not possible.

● Refunds for approved cancellations will be processed to the original payment method within 7–10 business days.

 

3. Grievance Officer Contact

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are as follows:

Grievance Officer: [Insert Name]

Email: [Insert Email Address]

Phone: [Insert Contact Number]

Address: [Insert Office Address]

Working Hours: Monday to Friday, 10 AM to 6 PM IST

 

4. Frequently Asked Questions (FAQ)

Q1: How long does it take to deliver my order?

A: Orders are delivered within 3–5 working days from dispatch within India.

Q2: Do you ship internationally?

A: We are working on launching international shipping soon. Stay updated via our website.

Q3: Can I return a customized piece?

A: No, customized or personalized jewelry is non-returnable and non-refundable.

Q4: How can I contact Sohvii?

A: You can reach us via email or phone – details are available in the Contact Us section.