Return & Exchange Policy
Sohvii – Return & Exchange Policy (India Orders)
At Sohvii, each piece of 92.5 silver and freshwater pearl jewellery is handcrafted with love and precision. While we hope you cherish your purchase, we understand that you may occasionally need to return or exchange your item. Please read our policy carefully to understand the process.
Return & Exchange Eligibility
Return or exchange requests must be raised within seven (7) days of delivery and will be considered only for the following reasons:
● The product received has a manufacturing defect.
● An incorrect product was dispatched.
● The product does not fit or the wrong product was mistakenly ordered.
Refunds or exchanges will be processed only after the returned product is received and inspected by our quality control team.
* To be eligible for an exchange or refund, the product must be returned with its invoice, certificate of authenticity, warranty card, and all original packaging materials.
Non-Returnable Items
● Products purchased during SALE events or EXHIBITIONS.
● Customized or personalized jewellery.
● Gift cards or vouchers (if applicable).
Please note that original shipping charges are non-refundable.
Return & Exchange Conditions
To be eligible for return or exchange:
● The product must be in its original, unworn, unaltered, and undamaged condition.
● It must be returned in original packaging including boxes, pouches, certificates, and any free gifts.
● Original barcode/tag and purchase receipt must be included.
● Products showing signs of wear, resizing, or damage by the customer will not be eligible.
Refund Timeline
● Refunds will be processed within 7–10 business days of receiving and approving the return.
● Refunds will be issued to the original payment method.
● Processing time by your bank or credit card may vary.
Exchange Timeline
● Once approved, replacement items will be processed and shipped within 7–10 business days.
● Subject to availability or customization timelines.
Important Notes
● Slight variations are natural in artisanal jewellery and not considered defects.
● Natural pearls may have colour or shape irregularities which are inherent to their beauty.
● Colours may vary depending on screen settings; we cannot guarantee exact match.
● All products are packaged with care for a secure delivery experience.
Return Shipping Responsibility
● Customers are responsible for securely packaging and shipping the return unless it is due to a defect or shipping error.
● Sohvii may arrange pickup in such cases via our logistics partners.
● Incomplete or damaged returns will not be accepted.
Return Procedure
After contacting our team, return the product with all original supplements to the following address:
Email: info@sohvii.com
Contact Number: +91 9324954746
Address: Gunjan Jewels Pvt LtdF-5, 235, Bhumi World, Mumbai - Nashik Express, near Pimplas, Bhiwandi, Maharashtra 421302
Please ensure the package is securely sealed and we recommend using a trackable shipping method.
Quick Summary
📦 Return Timeline: 7 days from delivery
🔁 Exchange Timeline: 7–10 business days
💰 Refund Timeline: 7–10 business days
🚚 Return Shipping: Customer responsibility unless defect/damage
❌ Non-Returnable: Sale items, exhibitions, custom orders